About B. Portwood & Co Ltd - Insurance Brokers

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B. Portwood & Co Ltd is registered at 9 Bewick Road, Gateshead, Tyne & Wear. NE8 4DP (company number 785468). We are NOT VAT registered.

We are authorised and regulated by the Financial Services Authority (FSA) for the arrangement and administration of non-investment insurance contracts. Our authorisation number is 300694 and this can be confirmed either on the FSA register www.fsa.gov.uk or by ringing them on 0845 6061234.

We are insurance brokers in North East England but offer policies for customers throughout the UK and some abroad e.g. holiday homes and caravans in Europe, Liability insurance and Commercial in Northern Ireland

Below is a list of places in North East England and their specialties.

HISTORY

• Established : 1963
• Business : Insurance Broker - an independent insurance intermediary, able to advise and arrange products from a range of insurance providers - depending on the product see our IDD
  • Whilst the Insurance Brokers Registration Act (IBRA) was in force, we were duly registered as an Broker and regulated by the Insurance Brokers Registration Council. Amongst other rules and regulations this meant:-
    • We always had to act in the interests of our customers.
    • We were at all times subject to scrutiny
    • All client funds were held in a separate account from which only our commission and money due to insurance companies can be taken.
    • We had to ensure that a sufficient number of agencies are held so we can offer a wide range of policies for our client's needs.
  • Since the IBRA was repealed we had been regulated by the General Insurance Standards Council (GISC) until 14th January 2005 and are now authorised and regulated by the Financial Services Authority www.fsa.gov.uk 
    • Client money is held in a non-statutory client trust account (NSCTA) at Lloyds-TSB - this account allows us to fund insurance premiums (but not take commission) in cases where clients have not paid us the full premium and you accept we can do this.
    • We keep all interest earned in the NSCTA
    • All staff members must undergo continuing professional development/ training.
    • Before you take out an insurance policy we will send you:-
      • A status disclosure document - telling you about us - normally sent by e-mail on submission of a request form.
      • A policy summary or Key Facts document
      • A statement of demands and needs
      • A statement of price.
    • We must disclose any charges we make for our services. Currently they are as follows:-
      • Adjustments to a policy resulting in an additional premium : £15.00
      • Adjustments to a policy resulting in a return premium not exceeding £100: £15.00
      • Adjustments to a policy resulting in a return premium not exceeding £200: £25.00
      • Adjustments to a policy resulting in a return premium exceeding £200: £35.00
      • Reviewing your policy each renewal at making our recommendations: £8.40
      • If you cancel your policy during the first 14 days: £20.00
      • If WE cancel the policy due to your non-cooperation in any form : NIL refund
      • Provision of duplicate certificates of insurance/ policies: £10.00
      • Provision of a temporary cover note to tax a vehicle : £5.00
      • Processing a credit card payment (not online): £3.00
      • Processing a debit card - NIL
      • These charges are in addition to any charges an insurance company makes and cover our expenses and any refund of commission we have to make to an insurance company.

STAFF

•  
  • 145 Newgate Street, Bishop Auckland, Co Durham: DL14 7EN: Tel 0844 8262616:
    • * Margaret Calderbank (Office manager)
    • * Debbie Hannar
    • * Heather Robinson
    • * Hayley Gilmour
    • * Lynn Keers
    • * ! JB Portwood ACII (Managing Director/ compliance officer)

•  
  • 44 Medomsley Road, Consett, Co Durham DH8 5HA: Tel 0844 8262617: Fax 01207 599779
    • * Barbara Blemings (Office Manager)
    •   Lauren Dews
    • * Julie Tipping
    • * Claire Brusby
    •   J Portwood (Director & Company Secretary)
•  
  • 9 Bewick Road, Gateshead, Tyne & Wear, NE8 4DP : Tel 0844 8262618 : Fax 0191 4909009 - registered office.
    • * Jane Bewley
    • * Sandra Wall
    • * Michelle Taylor  (office manager)
    • * Jill Daley
    • * Charmaine Cherry
    • * Lorraine Moore
      
• Landlords insurance : Bishop Auckland Office
• Travel Insurance : Consett Office
• Commercial/ Caravan : Gateshead
• * Staff are engaged in insurance advice
• ! Staff are appointed compliance officers (to oversee FSA regulation)

We operate a call transfer system. If one office cannot answer the phone the call is diverted to another. This may mean on occasion we will be unable to answer your query. If that is the case we will arrange for the correct office to call you back as soon as a staff member is available.

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If you want to speak to us face to face

Unlike a direct insurance company we are always pleased to see you if you call into one of our offices - in fact we think that seeing us face to face is the best way to discuss your insurance needs. Remember we recommend,

Bishop Auckland Office - call 0844 8262616 if you live in or near

Bishop Auckland, Crook, Darlington, Barnard Castle, Spennymoor, Ferryhill, Newton Aycliffe, Sedgefield, Stockton on Tees or are in Wear Valley, North Yorkshire, Cleveland or South-West Durham

Consett Office - call 0844 8262617 if you live in or near

Consett, Castleside, Lanchester, Hexham, Corbridge, Stanley, Whickham, Burnhope, Northumberland, North West Durham, Derwentside

Gateshead Office - 0844 8262618 if you live in or near

Gateshead, Newcastle Upon Tyne, Gosforth, Jesmond, Whitley Bay, Whickham, Birtley, Chester-Le-Street, Sunderland, Washington, Tyne and Wear

Whatever your needs you will find helpful information on our website and we are always pleased to discuss any queries you may have about any aspect of insurance.

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Links to unlinked insurance pages!

Landlord Insurance/ buy to let property insurance/ landlord insurance

Our home page deals with landlord insurance/ buy to let property insurance for landlords. If you want a quote for landlord insurance, buy to let insurance, let property insurance or landlords insurance, just click on a link.