What's included in our prices?
All of our rates are fully inclusive of Unlimited mileage, Third Party
Insurance, Loss Damage Waiver*, Theft Waiver, Airport Surcharge and all
local taxes. (*There may be an insurance excess, bail bond or security
deposit applicable in some locations)
What's not included in our prices?
Special request items, such as a roof rack, child seat, etc, are payable
locally and subject to availability. Petrol, personal accident insurance
and where applicable, young driver surcharges, additional driver and
young driver charges, one way airport fees and taxes all vary with
location; please request information on current charges payable locally.
Please note, in most destinations, windscreens, tyres and the under
carriage of the vehicle are not covered under the included insurance
policy. Additional insurance may be required if taking the hired vehicle
outside the country of hire. Parking and traffic fines are the
responsibility of the renter. Delivery, collection and out of hours
charged, if applicable, are payable locally.
All local charges and taxes are subject to change by the local supplier.
What do I do when I get there?
When collecting your vehicle you must present your rental voucher, a
valid credit card and British/national driving licence in the name of
the lead driver.
A deposit as way of a security deposit against damage is required in
some countries and a major credit card in the name of the lead driver is
swiped for this purpose; please ensure that you have adequate funds to
cover the amount to be swiped, although no charge will be made unless
damage occurs.
Failure to present the correct documentation may result in the supplier
refusing to supply the vehicle. No refund will be given in these
circumstances.
What period of time can I hire for?
In most destinations the minimum rental period is 3 days (in USA the
minimum rental is sometimes as low as 1 day). Hire periods are
calculated on a 24-hour basis. After collection of the vehicle,
extensions of the hire period and missed return deadlines will be
charges by the local supplier at a daily rate. No refunds are payable on
cars returned early.
Is the vehicle supplied with a full tank of
petrol?
In general our suppliers require you to pay for a full tank of petrol on
collection of the vehicle. On return of the vehicle the tank must be as
empty as possible as no refund will be made. Alternatively some
suppliers may charge a deposit which is refunded if the car is returned
with a full tank. Please check which applies when you collect your
vehicle.
Do I need to supply any flight details?
If you are collecting your car at the airport, it is imperative that we
are given your correct outbound flight number and estimated arrival
time. If this is not possible when booking the vehicle, please ensure
that you contact us prior to 7 days of departure with the information.
If we are not supplied with the correct flight information in good time,
no responsibility can be accepted or compensation allowed for a failed
rental.
What happens if I arrive out of hours?
We are happy to arrange for your vehicle to be available at the airport
outside normal opening hours. However, in some cases this will attract a
small 'out of hours' fee, details of this will be advised at the time of
our receiving your outbound flight information. Please also note that
should your flight be delayed, causing collection of the car to fall
within 'out of hours' times, this charge will also apply. In either
case, these charges are paid locally.
Where do I collect my vehicle?
Collection of your vehicle is usually at the airport or local office. In
some locations deliveries are available, where clients require their car
to be delivered to their accommodation. Full details of the address and
time of delivery must be given to us at the time of booking. In some
cases a delivery charge may apply, please ask our reservations
department at the time of booking.
Will my driving licence be accepted?
Drivers must produce a full British/national driving licence held for at
least one year (some exclusions may apply). Our reservations staff
should be informed at the time of booking of any endorsements on the
driver's licence as in some cases, hire will not be possible with
certain types of endorsements. No refunds will be given for rentals
aborted due to non-production of any driving licence or non-disclosed
endorsements. If you have a new photo ID driving licence you will need
to take the paper counterpart with you.Faxed or photocopied licenses are
not acceptable.
What is the Min/Max age to drive in a foreign
country?
If you are under 25 years old or over 70, it may still be possible to
rent a car with us but some age restrictions do apply in certain
destinations. Please call our reservations centre on 01892 83 33 66 for
further information.
How many extra drivers are we allowed?
In some locations charges may apply for additional drivers, please check
with our reservations department at the time of booking. We can not be
held responsible for any increase in charges.
Can the supplier refuse to supply
me with a vehicle?
Please be aware car hire suppliers can refuse to provide a vehicle to
any customer who is, in their opinion unfit to drive or does not meet
eligibility requirements. In such cases, your contract with us becomes
void and we will have no further liability to you.
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How many people is the
vehicle licensed to carry?
Our vehicles are insured for a maximum number of passengers and for
safety reasons this number must not be exceeded. If exceeded, the
insurance will be invalid.
Some group A vehicles are insured for a maximum of 4 passengers. All
other groups are insured for a maximum of 5 passengers, unless
specified.
Can I take the vehicle out of the country?
Restrictions may be applicable when crossing country boarders. Please
advise our reservations department at the time of booking if you plan to
drive out of the country of vehicle collection. Charges may sometimes
apply for additional insurance and if so these are payable locally, but
please check for further information with our reservations department.
Europe - the hirer is usually entitled to drive throughout Europe.
Border charges may apply for certain countries.
USA - the hirer is usually entitled to drive throughout the state of
original hire and into neighbouring states. There may be a charge for
crossing several states. Cars may not be taken into Mexico, but may be
driven into Canada. All cars must be returned to the US location.
Canada - The hirer is usually entitled to drive throughout Canada and
the USA, returning the car to the original location.
Are special requests available?
In some locations there will be an extra charge for 'special request'
items such as child seats, roof racks, ski racks and snow chains. These
items are readily available for our clients in most locations but must
be requested at the time of booking. Please note that in most countries
child seats are mandatory. No guarantee can be made regarding special
request availability.
Do I get a full refund if I cancel?
We are pleased to offer our 'cancellation protection' (CP) which offers
you a full refund should you wish to cancel for any reason. The cost has
been kept low at just £5 per rental.
All cancellations must be made in writing and the original rental
voucher returned to our office at a minimum of 24hrs before vehicle
collection. If no cancellation protection has been purchased there will
be an administration fee which in some cases may be as much as the
original rental premium. No refund will be given for 'No shows', early
returns or voluntary down-grades of booked vehicles, even if
cancellation protection has been taken.
| Cancellation charges if cancellation protection
has not been taken. |
| More than 28 days |
£30 |
| Between 15 & 28 days |
50% |
| Between 8 & 14 days |
70% |
| 7 days or less |
100% |
Can I make amendments to my booking?
We will do our best to assist if you wish to amend your booking; please
notify us as soon as possible to give us an opportunity to make the
change. Please note that some amendments may be subject to an
administration fee of £5.00.
Can the vehicle type be guaranteed?
We cannot guarantee a particular make or model of a vehicle. The vehicle
on your hire voucher is for guidance only and we reserve the right to
substitute it with another similar or superior vehicle at no additional
cost. If you are dissatisfied with the standard of the car booked, you
must advise the local supplier immediately and write to us within 28
days of your return. Failure to do so may result in any claims not being
settled.
What do I do if I have problems with my hire?
We endeavour to resolve any complaints as quickly as possible on receipt
of all applicable paperwork but please allow up to 28 days.
Special Offers
Our 'Special Offers' are valid only for bookings received through our
secure order site and will not be valid for hires received by any other
means.
The 'Special Offer' will be deducted from the premium at the time of
charging, following hire confirmation from the local supplier.
'Special Offers' are only valid for bookings placed during the offer
period and cannot be claimed retrospectively.
'Special Offers' cannot be taken in conjunction with any other 'Special
Offer', group reduction; agents reduction or commission; reduction in
published rates or loyalty discount unless agreed to by us.
What happens in the event of breakdown/accidents?
In the event of any mechanical difficulties or accident involving your
rental vehicle, it is imperative that details are reported to the local
car hire supplier straight away. You should also notify the local Police
in the case of accidents and a signed Police report obtained. You should
also obtain full details of any third parties involved. Authority to
repair or replace a vehicle must be obtained for the local car hire
supplier and whose name and address appears on your voucher and rental
agreement. You should retain copies of all rental documentation in the
event that an insurance company becomes involved. Compensation cannot be
considered when this procedure is not followed correctly.
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