General Information on travel insurance

Certificate of Insurance

Should you wish a specimen copy will be made available prior to purchase.

Conditions, Exclusions and Warranties

These limit or restrict the cover provided. Some apply to all sections of the insurance whilst others only apply to specific sections.

Health

Insurance policies contain conditions that relate to your health and that of others not necessarily travelling with you but upon whose well-being the trip may depend. Certain medical conditions may not always be covered.

Claims for Personal Baggage

The insurance does not provide cover on a 'new for old' basis. This means that claims will be paid on the basis of the value of your property at the time of the loss.

Sums Insured or Limits

All sections of a policy have a limit on the amount the Insurer will pay. Some sections have internal limits such as the amount the Insurer will pay for any one item or the total amount for all valuables. You are advised to check these limits if you intend taking expensive items with you.

Excesses

Under many sections of an insurance policy, claims will be subject to an excess. This means that you will be responsible for paying part of a claim. The amount you have to pay is the excess (many cheaper holiday policies have higher excesses)

Reasonable Care

You are required to take all reasonable care to protect yourself and your property and to act at all times as if you are not insured.

High Risk Activities

The insurance may not cover you when you take part in certain sports or activities where there is a high risk of injury. Please contact us if you are concerned about specific activities.

Complaints

Insurance policies contain a procedure which tells you what steps to take should you wish to make a complaint.

Jurisdiction

The insurance will be subject to English law unless you and your insurers agree otherwise

Cooling off period

If the insurance does not meet your requirements you may be able to return the documentation within 14 days of purchase or prior to travel if this is sooner and provided you have made no claim obtain a refund

Insurers

The insurers will depend on the contract chosen. Usually they will be selected syndicates at Lloyds.

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